Brolink

<p>Been a Happy Santam client for years. On a recent claim. Voila! I got introduced to Brolink. I wasn't really concerned, as the event I claimed for was simple, (or so I thought). Here goes: I had a pot burning on my hob. My daughter swiftly removed the pot and placed it on a granite top. The pot burnt a ring into the granite. I submitted the claim, and it was denied. Their reason being. They don't believe the damage was caused by a pot. I appealed their decision. But after numerous communication. Decision remains unchanged. No assessor was even appointed. And by denying the claim, they essentially saying I'm lying. Which I take very personal. I kept the damaged pot, so the assessor will be able to see the perfect match to granite damage. No assessor. But decision was made.</p> <p>I miss the Santam era. When insurance was there to cover you in case of a loss. As for Brolink. Cover my losses instead of discrediting me.</p>