Brolin is useless on claims

My vehicle a FORD RANGER was ****** and recovered 3 months ago and I'm still waiting to be sorted out for the damages. The insurance company says the assessors makes the decision and the assessors says the insurance company makes the decision. They are going back and forth with the payout. The vehicle went to a repair shop of the assessors choice which I did not want and I say to send it to my choice and from then things have changed. The assessors dropped the price of the repair shop so low that only a back yard will do at that price. Further more my rims and tyres was ****** from the vehicle but the assessors say they will only pay for the tyres and I must use the ****** rims. The insurance company does not make the decision. I waited so long that I repaired my own vehicle at my own cost and I will not recommend them to anyone for insurance and by the way I pay them + - R4500 a month for the past 11 years and the assessors say weather you insured 1 month or 10 years they don't care because they don't need our business.