Broklink 's NON CUSTOMER CENTRIC EXPERIENCE

Lindiwe Kambule? Spoke to her Friday the 22nd of November 14:55pm call cut obvious network issues, I called back and was told she is busy and she'll call me back? After I confirmed my ID and contact details obtained her email and emailed her , since then no response from her or a call back? Or email acknowledging my call or request, I am a paying customer for years and this is the treatment they give paying clients, please understand I am merely interested in getting assistance not sure what to do, calling emailing is not working? Now more stress after our incident 12 November now Brolink is not assisting me it's 9:41am no reply no call service is well below par , please guys understand a simple call or communication is essential for customer support?