Bad service Brolink broker insurance centurion

Brolink is an insurance broker appointed by Obba insurance. On Sunday night, 04 December 22 at 11:00 pm my front wall collapsed due to the bad weather/thunderstorms and heavy rain. I reported to incident to the claims department of Brolink first thing on Monday morning , 05 December. I than received the following sms from Brolink at 08:35 on Monday, 05 December. Dear Client, Brolink Claims Administrator has registered your claim no ***7*001*002 and will be dealing with your claim. Contact us on ***for any enquiries. Regards. When I called them on Monday they promised to send an assessor between Monday and Tuesday. The assessor called and said he will come on Tuesday, 06 Dec but later called again to say he will come on Wednesday, 07 December. The assessor eventually came on Wednesday, 07 December, he assessed the damaged property and said he will send the report to Brolink same day. On Thursday, 08 December , I followed up with Brolink and they said they were still waiting for the report from the assessor. I emphasised to them from the onset that the matter is urgent as my house is a corner house and my life is at risks with the open yard and that my community is not safe and I have requested them to fast track the process. Instead the white who answered the phone was very rude and not helpful. I even insisted that she transfer me to her manager of which she did not. I than again called on Friday, 09 December the same rude lady answered the phone and was rude again and dropped the phone in my ear. She returned my call and said the phone went off and she will ask Mpho to follow up but I never got any feedback. I am now forced to make a loan to fix my wall because they are playing games with me. The insurance company deducts money every month from my account and there’s never issues when they deduct money but now when I submitted a claim there is unnecessary delays and stories. Ms Sylvester. ***