Bad service

I had an insurance with Standard bank and its administered by Brolink, claim number ***7. They are very bad in service, every time you need to know something you have phone them and find out. I have dealt with R..... and the he never reads emails. Standard Bank should find someone else to administer their insurance. I will be cancelling the insurance with Standard Bank. I have been waiting for a laptop replacement and worse its a basic laptop which cost less than R4000.