Bad service

Good day, I am writing this complaint with a broken heart as one of your clients drove into my car in February and recently I have been fealing with Elma Bronkhorst who is very rude and does not want to listen, I have sent her all the documents and she recently asked me to draw a sketch of which I did to the best of my ability and she says that the sketch is wrong, that is the reason that why am not being paid out for an accident that I never asked for it happen, your client admitted to being at fault and now I am being given run arounds