BAD SERVICE!!!

I submitted a claim to Brolink insurance through my broker on the 20th of January 2015. It is now nearly a month and i am still waiting on payment. They use Ross Assessors, of which i received one phone call to tell me they are still waiting on quotes from me after i asked on numerous occasions via email to my broker what is happening what are we waiting for. She in turn contacted Ross Assessors on which they only responded to me on 13 February to say they are waiting for 2 quotes from me. When the assessor came to assess he told me to get 2 more quotes but with all the building going on i waited to hear from them what is stil lrequired to which they responded 3 weeks after only. I have never in my life experienced such slow and bad service from any insurance company. This is a direct reflection on Brolink. Come on guys you need to make a plan here. You never keep the customer guessing whats happening you need to keep me informed of which i was not and had to ask everyday for feedback. Shocking service. They had plenty of time to tell me they are still waiting on me. Not happy client.