Bad service

I lodged a claim last week for a faulty gate motor. Brolink sent a technician to investigate. Hy promised to contact and advise me the next day. I heard nothing from either him or Brolink. My property lay vulnerable without a gate. Eventually I contacted Brolink to enquire. They told me that unfortunately they had been to busy to contact me. I then asked the lady to please mail me a copy of the report. When I received the reportv I noted that it was inaccurate. I rep**** to everyone cc'ed in the mail for an explanation but to date, almost a week later I have heard nothing. They are most probably too busy again. In the meantime I am shopping to move my policies elsewhere. Hopefully taking my business elsewhere will alleviate some of the pressure.