Bad communication & service

Ooba home insurance outsource to Brolink. Truthfully it was a very unpleasant experience. After initially dismissing a claim due to “lack of home maintenance”, my private contractor discovered & videoed a significant leak in the wall. After that it was 2 months of bad communication, which ended with me having to go to a superior to demand decent service. Resolved in the end, but left a very bad taste in the mouth.