Awaiting two months for claim

I have had two claims in the past two months, one regarding my geyser and the second is regarding a housebreaking. I have been dealing with a lady named Lemphile Tshabalala. On numerous occasions I get asked to send a report with photos. This claim was logged in May and till this date only plumbers have been out to sort pipes. No one has come to evaluate the damages to the property. When I phone in, I get the same story that we are short staffed or someone will contact me shortly. Even for someone from Brolink to call me back is such a hassle. I continuously phone in with no joy. Martie has tried to help me out but I am still stuck. My review might not be dealt with but I hope other people who are thinking of dealing with Brolink will think twice. I'd rather pay more and get service than save a few rands and have to suffer