Appalling Service

I was involved in a minor accident on 17 February. I lodged a claim on the 18th. I finally, several follow up calls later, delivered my car to the panelbeater, Brooklyn Motorlab on 15 March. It took this long for the claim to be approved and I had to send the claim authorization to the panel beater myself, as the broker (Brolink) did not send it to them.<br> <br> My policy includes car hire and I received the hire car on the afternoon of the 15th as arranged. Three weeks later, on 9 April I was advised by SMS that work on my vehicle had started. On 11 April I was notified that my car hire had expired and I needed to return the vehicle. <br> <br> When I contacted Brolink, they informed me that they would not extend the car hire. My vehicle stood at the panelbeaters that the Insurer chose for 3 weeks before work even started. I am now stranded, without a car until my car is finished. Brolink blames the panelbeater, the panelbeater says that they did not receive the parts because of the public holidays in March<br> <br> The closest I have received to a remedy is \I'm sorry you feel that way\". "