20 Days and NO outcome for a motor accident - ***4*001

<p>Dear Readers,</p> <p>My review / experience is to advise you that if you require a fast settlement insurance for home, business and motor vehicles please do not contact Brolink / Santam.</p> <p>On the 21st May 2017, I was involved in a motor vehicle collision. Day 23 and I have not received settlement or approval for the repairs. However, I have been told on 4 occasions thus far that we are finalising and up until current date (12.06.2017) there is no finalisation or settlement. The assessors changed numerous of times I was told this was due to availability. An investigator was sent to assess the claim and question myself.</p> <p>I was told that due to the time of the claim this process was normal. I have called several other brokers and insurance company’s they all agree with the 2cnd assessor or investigator process however they strongly Disagree with the time line. Insurance company’s settle a claim within 48hrs if an investigation is required it takes 120Hrs which is one business week.</p> <p>My car is at the Panel Beaters since the accident, so it is evident that the inconvenience app**** on their client is of no value. I have used these 23 days thus far to research and read up on insurance policies and I urge all holders to study your policy before signing.</p> <p>There is no were in my policy that stipulates what time I can drive my car and what time I can’t, neither does it state where I can go or were not to go, however if I am crossing the border I should advise my broker. The reason for this LONG investigation is due to the time I have the accident (00h30).</p> <p>It makes one wonder if it is a loop hole finding session to benefit the insurer and not the client.</p> <p> </p> <p>I will further update you WHEN I receive the outcome, hopefully soon.</p> <p>Regards</p> <p>Malcolm Moses</p> <p> </p>