2 months still no repairs.

So i logged a claim on 31st august or 1 september. I sent tbough all my pictures of my vehicle. I gave all the information needed. The consultant whom helped me was fine. She then advised me the underwriters will look at my claim and then call me back. After a few days they sent me an email to say that my clam has been approved. By the 15th of september i received my protocol letter and i called the repairer asking when my vehicle can be booked in. To my surprise they had no knowledge of my vehicle. The lady at CK coachworks said she would check all four of their offices and call me back. She never did. A week later i called brolink again and the Lindiwe Kambule said that the person whom is supposed to authorise i dont know what is not doing his job but she will send it through again. I received her email on the 22nd of september which clearly stated that

"We arranged with the assessor to urgently authorize the repairs with the repairs.Please inform us if they do not make contact with you in 24 hours to book the vehicle in." Nothing not a peep from no one after that. No one authorised my claim. After almost 2 months i get a call from CK coach works saying that they are ready to book my vehicle in. The lady there confirmed that it was only then that she received the authorization. Im really upset as i kept my excess funds for my claim of R3000 aside.at this point im so frustrated as i had to do so much to even find out what is happening with my claim. I pay my insurance every month on time and im struggling understand what im paying for. My car has stil not been repaired as i feel the service has been pathetic. I advised the lady of CK coachworks that i wasnt happy with the service and she sent a complaint to my insurer. The agent at brolink then sent it to her manager Faiek Phillips. Whom has up until today not called me back. Im considering changing my insurance as i believe i would get much better service elsewhere. Even after this pathetic service my debiy order dr my insurance stil went off. It frustratesbmebso much honestly. What am i paying for?