SE
Shazeer E

1 reviews | Active since Apr 2013

18 Jan 2016, 16:41

WOW Factor

I've the please of dealing with Chriswell to correct and booking. Chriswell is one of the most pleasant and efficient individuals I have interacted with. His friendliness and mannerism was outstanding, further he was punctual and efficient in assisting me. The WOW factor for me was the follow up call received after the flight to see if everything went smoothly. As a proud South African I believe that Chriswell sets the tone for service levels in our country. Thank you very much sir. I definitely look forward to interacting with you again.

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Replies (1)
British Airways Comair
British Airways Comair's reply19 Jan 2016, 09:59
Official
Hello ShazEB,

Thank you for your kind compliments. Your thoughts are important to us, but we are especially pleased when the feedback is positive. I'll be sure to share it with Chriswell's direct Manager.

We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive.

We really appreciate you taking the time to let us know we are doing something right. We look forward to welcoming you onboard one of our flights in the near future.

Kind Regards,
Nazley - CR