NPS Score
-34
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About British Airways Comair
How is British Airways Comair rated on Hellopeter?
Hellopeter has tracked British Airways Comair across 1,206 reviews. British Airways Comair hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used British Airways Comair? Write a review to help others decide.
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2013
Shocking Attitude and Service from British Airways
In February 2026 I purchased a ticket JHB-LHR-JHB for June '26. Unfortunately at the end of March I was admitted to hospital for a serious medical condition which has stopped me from travelling. Despite providing medical reports British Airways chose not to refund me, this despite the medical reports advising that the Specialists don't know when I will be able to fly again. I was informed I have to change the booking and can only use this before the year (February) is up. Much against my will I have had to book and had to pay in (a substantial amount at that) - part of the payment being a change fee. Is this the service that BA offer? Absolutely shocking!! A cheap "no frills" airline gave me a total refund in the form of a voucher which can be used by anyone that I allow to use and can be used on any route but BA could not do this!! Hopefully I never have to fly BA again (unfortunately I have had to book another ticket in order not to lose out completely). and I have already told many people that this is an airline which you should not use. A medical reason and no help!! If I cannot fly on the next booking its going to cost me again to change the booking and the excess fees which are charged because you cannot book in the same class!! British Airways your service is disgraceful.
1 reviews | Active since Jul 2013
Shocking Attitude and Service from British Airways
In February 2026 I purchased a ticket JHB-LHR-JHB for June '26. Unfortunately at the end of March I was admitted to hospital for a serious medical condition which has stopped me from travelling. Despite providing medical reports British Airways chose not to refund me, this despite the medical reports advising that the Specialists don't know when I will be able to fly again. I was informed I have to change the booking and can only use this before the year (February) is up. Much against my will I have had to book and had to pay in (a substantial amount at that) - part of the payment being a change fee. Is this the service that BA offer? Absolutely shocking!! A cheap "no frills" airline gave me a total refund in the form of a voucher which can be used by anyone that I allow to use and can be used on any route but BA could not do this!! Hopefully I never have to fly BA again (unfortunately I have had to book another ticket in order not to lose out completely). and I have already told many people that this is an airline which you should not use. A medical reason and no help!! If I cannot fly on the next booking its going to cost me again to change the booking and the excess fees which are charged because you cannot book in the same class!! British Airways your service is disgraceful.
1 reviews | Active since Apr 2019
How Compassionate?
My mother 87 year old flew out on British Airways from Belfast (NI) to Johannesburg, to bury my youngest brother. Being widowed, she was extremely distraught. Being alone did not help. The cabin crew, under Anna were amazing and bent over backwards during the entire flight to make my mother's journey as pleasant as possible. It is indeed pleasing to see the genuine empathy and compassion given to my mother during this difficult time. Well done ank thank you British Airways.
1 reviews | Active since Apr 2019
How Compassionate?
My mother 87 year old flew out on British Airways from Belfast (NI) to Johannesburg, to bury my youngest brother. Being widowed, she was extremely distraught. Being alone did not help. The cabin crew, under Anna were amazing and bent over backwards during the entire flight to make my mother's journey as pleasant as possible. It is indeed pleasing to see the genuine empathy and compassion given to my mother during this difficult time. Well done ank thank you British Airways.
1 reviews | Active since Nov 2016
Well done British Airways
I wanted to share a very positive incident on our British Airways flight 057, from Spain 2 nights ago. There was an older fragile looking women, traveling on her own, and she seemed to be struggling a bit. Two of the air hostess took it on themselves to make sure she was more than well looked after. In this world we live in , there is so much negativity, disregard of others , it was something really special to see. They kept checking on her , sitting with her when they could, even moving her to better seating to make her more comfortable. Well done BA, it was amazing to see the care , these ladies showed.
1 reviews | Active since Nov 2016
Well done British Airways
I wanted to share a very positive incident on our British Airways flight 057, from Spain 2 nights ago. There was an older fragile looking women, traveling on her own, and she seemed to be struggling a bit. Two of the air hostess took it on themselves to make sure she was more than well looked after. In this world we live in , there is so much negativity, disregard of others , it was something really special to see. They kept checking on her , sitting with her when they could, even moving her to better seating to make her more comfortable. Well done BA, it was amazing to see the care , these ladies showed.
1 reviews | Active since Dec 2020
Angel Maria Heathrow British Airways
We arrived at Heathrow Airport on the 9th to take our flight to France. We were 5minutes late for checking our bags and no one wanted to assist us. To our surprise a lady by the name of Maria an angel sent from above came to our rescue. She made a call to late check in and checked our luggage in. We went to the security and they didn’t want to let us through and here runs this angel again, she made another call and our access was granted. We were travelling with our little 4 year old girl and it was her dream to go to Disney, she was actually crying when no one wanted to help us. Maria is really an angel. God will really bless her. We spoke to 3 People before her and everyone of them said they can’t help and we must book another flight. She honestly deserves employee of the year for doing this and if she can’t get this award I don’t mind to gift her personally. If anyone reads this please share her details my family and I want to thank her again. This was our 1st international travel and she made it very very special.
1 reviews | Active since Dec 2020
Angel Maria Heathrow British Airways
We arrived at Heathrow Airport on the 9th to take our flight to France. We were 5minutes late for checking our bags and no one wanted to assist us. To our surprise a lady by the name of Maria an angel sent from above came to our rescue. She made a call to late check in and checked our luggage in. We went to the security and they didn’t want to let us through and here runs this angel again, she made another call and our access was granted. We were travelling with our little 4 year old girl and it was her dream to go to Disney, she was actually crying when no one wanted to help us. Maria is really an angel. God will really bless her. We spoke to 3 People before her and everyone of them said they can’t help and we must book another flight. She honestly deserves employee of the year for doing this and if she can’t get this award I don’t mind to gift her personally. If anyone reads this please share her details my family and I want to thank her again. This was our 1st international travel and she made it very very special.
1 reviews | Active since Nov 2025
Decent Experience, but Some Delays
My flight with British Airways Comair was mostly fine the staff were polite and the plane was comfortable enough. We did have a delay that wasn’t explained very clearly, which was a bit annoying, but once we got in the air everything went smoothly. Overall, an okay experience with room for improvement.
1 reviews | Active since Nov 2025
Decent Experience, but Some Delays
My flight with British Airways Comair was mostly fine the staff were polite and the plane was comfortable enough. We did have a delay that wasn’t explained very clearly, which was a bit annoying, but once we got in the air everything went smoothly. Overall, an okay experience with room for improvement.