1 reviews | Active since Jun 2016
Worst experience of my 10 years travelling
<p>I am stranded in Johannesburg after British Airways refused to allow me on my flight to Paris due to London immigration ( no I'm not getting out in the UK ..... Only transferring .... And no I was not notified of any visas required to travel through the UK or I never would have booked British Airways ) They sent me away at 21:30 stating I need to "go and buy another direct flight because British Airways won't help " ..... So their British channel became my problem and my expense. I have now missed work in Paris and had to buy a one way ticket to Paris on another airline at my own expense. I will never fly British Airways ever again and I would rate their company ' no stars' if I could for the lack of information, help and the rude staff I had to deal with at the OR Tambo branch. I booked a flight, have the correct paperwork and have been denied my journey and the fees I paid on the grounds that they do not recognise the paperwork I have been issued by the french government. </p>
Dear Kayla
Thank you for taking the time write to us.
BA/Comair is a franchise of British Airways International. Our Customer Relations team only deals with domestic and regional flights within Southern Africa.
Please could you log your British Airways International queries online www.ba.com.
Kind Regards,
Nazley - BA/Comair
Dear Kayla
Thank you for taking the time write to us.
BA/Comair is a franchise of British Airways International. Our Customer Relations team only deals with domestic and regional flights within Southern Africa.
Please could you log your British Airways International queries online www.ba.com.
Kind Regards,
Nazley - BA/Comair
