BK
Bertha K
1 reviews | Active since Jun 2011
29 May 2015, 14:39
Worst experience
I am booked on a 12:20 flight out of Cape Town. I picked it, planned my weekend, arrive at the airport and the flight is delayed. Fair enough, things happen, I get an SMS and have an extra 2hr wait at the airport. Come boarding time, my flight is cancelled. No SMS this time, I am dumbfounded. I missed a 14:00 flight I could have caught, had somebody bothered to inform me in time. The lady says \we made an announcement
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British Airways Comair's replyOfficial
29 May 2015, 15:18Hello matshidis,
Thank you for taking the time to share your concerns with us. I am terribly sorry for the inconvenience caused to you whilst using our services.
I do understand your frustration when your flight was delayed and thereafter cancelled. Your flight BA6414 this afternoon was delayed due to technical reasons. I am sure that you will understand that our primary and utmost concern is for the safety of our customers and crew.
We do understand the incredible inconvenience that lengthy delays may cause our customers however, we cannot be guaranteed due to the nature of this industry. It is clear that you have been inconvenienced by the delay you mentioned and I would like to extend my apologies.
I am disappointed to learn that you were not advised of the delay in advance. We strive to deliver the best customer service at all times and understand your frustration. This matter has been addressed as we take poor communication seriously. Please note, the times given are estimated times as we cannot be certain of the time it would take to fix a technical problem.
Thank you for allowing me this opportunity to explain.
Kind regards
Fazila Khan
Customer Relations
Thank you for taking the time to share your concerns with us. I am terribly sorry for the inconvenience caused to you whilst using our services.
I do understand your frustration when your flight was delayed and thereafter cancelled. Your flight BA6414 this afternoon was delayed due to technical reasons. I am sure that you will understand that our primary and utmost concern is for the safety of our customers and crew.
We do understand the incredible inconvenience that lengthy delays may cause our customers however, we cannot be guaranteed due to the nature of this industry. It is clear that you have been inconvenienced by the delay you mentioned and I would like to extend my apologies.
I am disappointed to learn that you were not advised of the delay in advance. We strive to deliver the best customer service at all times and understand your frustration. This matter has been addressed as we take poor communication seriously. Please note, the times given are estimated times as we cannot be certain of the time it would take to fix a technical problem.
Thank you for allowing me this opportunity to explain.
Kind regards
Fazila Khan
Customer Relations
British Airways Comair's reply29 May 2015, 15:18
Official
Hello matshidis,
Thank you for taking the time to share your concerns with us. I am terribly sorry for the inconvenience caused to you whilst using our services.
I do understand your frustration when your flight was delayed and thereafter cancelled. Your flight BA6414 this afternoon was delayed due to technical reasons. I am sure that you will understand that our primary and utmost concern is for the safety of our customers and crew.
We do understand the incredible inconvenience that lengthy delays may cause our customers however, we cannot be guaranteed due to the nature of this industry. It is clear that you have been inconvenienced by the delay you mentioned and I would like to extend my apologies.
I am disappointed to learn that you were not advised of the delay in advance. We strive to deliver the best customer service at all times and understand your frustration. This matter has been addressed as we take poor communication seriously. Please note, the times given are estimated times as we cannot be certain of the time it would take to fix a technical problem.
Thank you for allowing me this opportunity to explain.
Kind regards
Fazila Khan
Customer Relations
Thank you for taking the time to share your concerns with us. I am terribly sorry for the inconvenience caused to you whilst using our services.
I do understand your frustration when your flight was delayed and thereafter cancelled. Your flight BA6414 this afternoon was delayed due to technical reasons. I am sure that you will understand that our primary and utmost concern is for the safety of our customers and crew.
We do understand the incredible inconvenience that lengthy delays may cause our customers however, we cannot be guaranteed due to the nature of this industry. It is clear that you have been inconvenienced by the delay you mentioned and I would like to extend my apologies.
I am disappointed to learn that you were not advised of the delay in advance. We strive to deliver the best customer service at all times and understand your frustration. This matter has been addressed as we take poor communication seriously. Please note, the times given are estimated times as we cannot be certain of the time it would take to fix a technical problem.
Thank you for allowing me this opportunity to explain.
Kind regards
Fazila Khan
Customer Relations