Worst customer service!

Hi

Kulula has the most pathetic customer service. I had received an email and text message stating my flight had been cancelled and I should call the contact centre. I had waited on line for almost 2 hours with consultants answering every 20 minutes and dropping the line. Eventually a consultant responded giving me more issues than solutions. I was told there would be no flights on that day and I must travel tomorrow or on Monday! Firstly I am traveling on that day for a specific reason I then asked if British airways could accommodate me as they fall under the Comair group,I was advised I must pay a difference. Seriously Kulula! I was then told I cannot receive a refund now terribly annoyed I expressed my frustration to the consultant only to have her drop the line! This is the most pathetic airline ,always delayed, always cancelling flights and yet I should have known better. I will never travel with this airline and I would like some feedback as to how I will be reimbursed as I now had to book a flight on another airline!

But yet again they shall ignore consumers pleas.