LM
Lebogang M

1 reviews | Active since May 2018

20 Mar 2019, 11:33

Worst customer expirience service ever.

Good Day We recently travelled to Victoria Falls on BA. Our expirience was rather bad. BA6292 on the plane our expirience was so bad. The ladies on the plane were so rude and unpologetic it was just bad. Firstly they did not announce on the plane upfront that there was only one option which was Meat. Not even Chicken or Beef the only option on the plane was Meat option which had pork and due to Christian believe we do not eat Pork. A white lady who sad in front of us requested for a vegetarian option and was given . When they got to us we were advised unfortunately they dont have any option besides the meat option which had Pork and BA only loaded 6 vegetarian meals. We asked what can be done and we were just told. Nothing can be done its unfortunately norhing they can do. The manner in which it was handled it was really unprofessional discusting and bully. Our flight was scheduled for 13:30pm we were shuttled from the hotel at 9:35am so we did not have lunch as we knew we would eat on the plane . My partner is 50 years of age and needs to frequently eat every 3 hours due to a medical condition. British Airways was the worst expirience after our beautiful trip. When we landed in South Africa at 15:30pm it was a nightmare. Such huge company to treat customers in this manner unacceptable flying experience indeed.

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