FW
Faranaas W
1 reviews | Active since Jun 2011
21 May 2015, 18:11
WORST AIRLINE TO USE
On all my business trips to Cape Town from Johannesburg I used British Airways. That will NEVER HAPPEN again after the experience I had with British Airways today. Your morning flight (BA6441) from Johannesburg to Cape Town that was suppose to depart at 06:05 left 20 minutes late with NO APOLOGY or explanation and your afternoon flight (BA6418) from Cape Town to Johannesburg that was suppose to depart at 16:00 left 2 hours 10 minutes late. I was on a business trip so hence that I had meetings planned at specific time slots only to be delayed by British Airways. I WILL NEVER MAKE USE OF BRITISH AIRWAYS AGAIN. THE WORST EXPERIENCE AND AIRLINE TO USE.
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British Airways Comair's replyOfficial
22 May 2015, 09:11Hello faranaas,
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
Your feedback has been sent to our management team to address the communication failure during the disruption to monitor this issue going forward.
We appreciate your feedback as we are always on the look-out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
Your feedback has been sent to our management team to address the communication failure during the disruption to monitor this issue going forward.
We appreciate your feedback as we are always on the look-out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations
British Airways Comair's reply22 May 2015, 09:11
Official
Hello faranaas,
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
Your feedback has been sent to our management team to address the communication failure during the disruption to monitor this issue going forward.
We appreciate your feedback as we are always on the look-out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
Your feedback has been sent to our management team to address the communication failure during the disruption to monitor this issue going forward.
We appreciate your feedback as we are always on the look-out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations