ML
Mark L
1 reviews | Active since May 2015
26 May 2015, 13:15
Wish there were more Jane Safr's in the world!
Dear Mr. Venter<br> <br> I would just like to bring it to your attention what an exceptional person Jane Safr is - I was privileged to be introduced to Jane when making a Discovery Vitality booking with Qantas last year, when there were system issues with the addition of my infant son, & again this week when I was looking for Avios redemption seats on a Comair flight.<br> <br> On both occasions Jane displayed a can do attitude, & went the extra mile (as opposed to the general call centre attitude of \that's what the system says/there is no other way") by fixing what needed fixing"
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British Airways Comair's replyOfficial
26 May 2015, 13:57Hello Mark Labuschagne,
Thank you for getting in touch with us. I am delighted that you are pleased with the service you recently received from Jane.
Its genuinely helpful to have your comments pinpointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times.
Your kind compliment has been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Thank you,
Thuli
Customer Relations
Thank you for getting in touch with us. I am delighted that you are pleased with the service you recently received from Jane.
Its genuinely helpful to have your comments pinpointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times.
Your kind compliment has been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Thank you,
Thuli
Customer Relations
British Airways Comair's reply26 May 2015, 13:57
Official
Hello Mark Labuschagne,
Thank you for getting in touch with us. I am delighted that you are pleased with the service you recently received from Jane.
Its genuinely helpful to have your comments pinpointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times.
Your kind compliment has been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Thank you,
Thuli
Customer Relations
Thank you for getting in touch with us. I am delighted that you are pleased with the service you recently received from Jane.
Its genuinely helpful to have your comments pinpointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times.
Your kind compliment has been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Thank you,
Thuli
Customer Relations