Who Owes Who?

On the morning of August the 11th August 2015 my Fiancee was scheduled to fly from Johannesburg O.R Tambo international to Durban King Shaka International at 06:20 am, she was at the check ins at 05:45 am were she was told that check ins are closed and that she is missing the flight. This is after she could not check in over the net as they supposedly close their check in's 45 minutes before departure time, but yesterday this was not working. We then booked another flight that cost us just over R 600 for a 12:20 pm flight. this time around we were there an hour before departure time. We were then greeted with the news that the flight will be 30 minutes late, and about 20 minutes later we were told that it will be 2 hours late. I am disturb by the inconsideration and the willingness to ****** money from people. However it seems that the are no repercussions for the air line.My fiancee and our business suffered loss at the hands of British Airways. Her 08:00 meetings that were scheduled in uMhlanga were moved to 14:00. a further delay of 2 hours was a loss to that financial evenue we were exploring as the funders were not prepared to take a further postponement from our company