Where wrong pricing meets Bad Service in one

n the 15th of September I went online with my British airways executive membership and continued to change my booking to London Heathrow from the 5th October 2015 to the 3rd of October 2015. BA site processed the booking at a rate of R1020 for the full change for two tickets <br> <br> The amount was debited from My British Airways Credit Card . The system then proceeded to tell my the booking cannot be done due to a system, error. <br> <br> Therefore after this message I advised my wife we would merely call BA on Monday as it was the Sunday Morning.<br> <br> I then proceeded to contact the Executive club who transferred me to make the reservation with Cash. I spoke to the consultant and she advised the fee was R9860.00 when I did advise her that this was not correct as the website had quoted me and charged me R1020. Being in the situation I am I tried to book online while the consultant waited for me. The system again quoted me R1020.00 but on processing stated<br> The system was offline and i had no choice but to pay the higher amount due to commitments.<br> On Friday the 25th September 2015, I contacted your customer service centre and spoke to Pria. Who in my most humble opinion did not listen to my query.