What are yoiui doing?

Good day Discovery,

I just want to inform you about how dispassionate we are in your partner kulula, I can not believe that a stand up company like yourself will keep up with such bad standers. We booked a to fly on Kulula.com by your recommendation, both our Cape town flight was change to British Airways. When we wanted to check-in (on both the flight to CPT and back to JHB) we were told that there is no more space for us on a flight that we paid for months a go. According to me if you book and pay a flight then you have a seat and not a first come first serve system. Standing around waiting (we were planing to visit the FNB lounge but...) we go a seat on the fight that we paid for but not next to each other. After all the drama we go existed for our vacation...... wait kulula and British Airways *****ed up again and both our flight was delay for a hour.

1. I think it is bad business ethics and service to over book a flight. 2. You need to release that travelers have arrangement and that your bad serves and business ethics is not only an inconvenience to your clients but to the people that is picking up your clients, to the people waiting to get the meeting started.

We are dispassionate and disgusted with what we have experience this weekend Kulula.com British Airways Discovery Health SA