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Fulesh B
1 reviews | Active since Mar 2009
08 Jul 2015, 09:44
waiting since 11 may 2015, terrible service
Hello <br> <br> this is my 2nd complaint regarding the same matter , <br> <br> i was promised by Thuli Twala , on 11 may 2015 , refunds will be processed in few weeks<br> <br> its been 8 weeks, still i have not received my refund<br> <br> beauty part is, today i called comair, and Tebogo , cant find any refunds process, and she cant even open my ticket reference which is ZJFXYB<br> <br> this is terrible service from reputed airline British airways <br> <br> Can some one please assist and solve the matter urgently <br> <br> thank you
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British Airways Comair's replyOfficial
08 Jul 2015, 11:51Hello fulesh,
Thank you for taking the time to contact us .
I do apologise for the delay in the refund request . I have been in consultation with Thuli and she has advised that she will contact the refunds team in this regard . As far as I know the refund request was submitted in May . She has advised that she will enquire with the Accounts team and revert with feedback to you as soon as she has concluded her enquiry .
Kind regards
Fazila Khan
Customer Relations
Thank you for taking the time to contact us .
I do apologise for the delay in the refund request . I have been in consultation with Thuli and she has advised that she will contact the refunds team in this regard . As far as I know the refund request was submitted in May . She has advised that she will enquire with the Accounts team and revert with feedback to you as soon as she has concluded her enquiry .
Kind regards
Fazila Khan
Customer Relations
British Airways Comair's reply08 Jul 2015, 11:51
Official
Hello fulesh,
Thank you for taking the time to contact us .
I do apologise for the delay in the refund request . I have been in consultation with Thuli and she has advised that she will contact the refunds team in this regard . As far as I know the refund request was submitted in May . She has advised that she will enquire with the Accounts team and revert with feedback to you as soon as she has concluded her enquiry .
Kind regards
Fazila Khan
Customer Relations
Thank you for taking the time to contact us .
I do apologise for the delay in the refund request . I have been in consultation with Thuli and she has advised that she will contact the refunds team in this regard . As far as I know the refund request was submitted in May . She has advised that she will enquire with the Accounts team and revert with feedback to you as soon as she has concluded her enquiry .
Kind regards
Fazila Khan
Customer Relations