AS
Ashley S

1 reviews | Active since Feb 2010

28 Sept 2015, 11:07

Very useless loyalty programme and APP ***6

I have been flying with BA for some time and I notice that my flights were not adding up and I was not getting rewarded for my trips. (I used the App to check in at all times) <br> <br> When I tried login into my account to claim the Avios, I received the following Error: <br> Error: temp_outage.html is unavailable, please contact system administrator<br> <br> I have tried all channels and I have given up with your company. <br> <br> I moved over from SAA, thinking that BA loyalty program would be better and I would get more value but this Loyalty program is worse. I travel for business around SA and I do an Average of 96 FLIGHTS per year. <br> <br> My next step will be social media if this matter is not resolved today as your company is cheating its loyal customers. <br> <br> Some of the below were claimed and some I cannot check due to your system<br> I am sure I did fly more times but I don't have the ticket numbers as I trusted your system to capture my information<br> <br> ***C1<br> ***C1<br> ***C1<br> ***C1<br> ***C1<br> ***C1<br> <br> <br>

0
Replies (1)
British Airways Comair
British Airways Comair's reply28 Sept 2015, 12:22
Official
Hello ASH 26,

Thank you for your post.

An airline representative will be in contact with you via your personal email address in order to obtain more information.

Regards.

David