************* British Airways

Good morning

We travelled on BA6409 from OR Tambo to Cape Town international airport 02 June 2018 ,when we arrived in Cape Town our bags did not arrive on the same flight as us and when receiving the bags the locks and bags were broken and a few items were ****** ,thermometer camera and 5 Samsung chargers I’ve made contact with baggage claims and I was told we cannot claim from the airline for the items ****** , my problem is when I checked in nobody bothered to mention that electronics are not allowed or that it would be at your own risk and also we only received our bags 5hours later because it was not loaded onto the aircraft , which is a big window period for theft to have happened and now the airline can’t take responsibility, to my understanding bags should be loaded with the passengers traveling , otherwise it is considered a safety risk to airline and other passengers . we were not informed of any bag drop system failures and then highly inconvenienced and further inconvenienced when collecting the bags , we are still unpacking bags and not certain what else is missing as we only realized the thermometer was missing when we had to check our sons temperature. I am very disgusted that when I contacted the baggage claim I was told it’s unfortunate and that it’s just the nature of the airline and that British airways can’t help for theft or for the people working at the operator that is ************* .