Unacceptable Service / BA6323 / Seat 14D / Booking Code :8IDYAC

<p>I’m very unhappy to the service that I have received from British Airways on Flight BA 6323 from Cape Town to Port Elizabeth.</p> <p><br />I had an medical operation a year ago and have been declared Gluten Intolerant and can only have gluten free meals. </p> <p><br />I prebook special meals on all flights that I take in South Africa. I’m very unhappy, because this is the second British Airways flights where the flight attendant said: “I’m sorry sir we do not have any special meals on this flight for your. Me and my wife travelled a months ago on the same flight number and the same thing happened. About four months back I was on the same flight and I got a gluten free meal. </p> <p><br />I’m really super frustrated, because I use your online website (MANAGE MY BOOKING) to prebook my meal way in advance. (Most cases the day that I book my ticket, due to my medical condition) </p> <p><br />This is unacceptable from an airline like British Airways. I will fly back on flight BA 6322 to Cape Town on Saturday and then again the same day on flight BA 6414 (Booking code: YCSBJ2) to OR Tambo. </p> <p><br />I would like you to make sure that I get my Gluten free meals as you promised on your website after I have pre booked them. I’m really disappointed in the service on board after this experience on two flights to PE. </p> <p><br />I wanted to do an upgrade on my flight to Johannesburg, but I’m so scared that it will be a waist of money. The way I’m feeling now I want to tell everyone on social media and the news papers about my experience. </p> <p><br />Have a good day British Airways!!!! Hope you can turn my bad experience into a good one on my next two flights!</p> <p> </p>