Thieving/ ******** British Airways

It comes with great sadness that I am yet another victim of a ******** airline company who is desperate for any morsel of income that they can receive. After that had no consideration for customers who already paid when cancelling flights, they decide to keep the money and refuse to pay back my refund. I have spent close to the same value as the flights in call costs to try and speak to them however, there is never an answer to a call. When I finally got through, the incompetence on the other side of the line said that she does not want to help me and hung up, I need to mentioned that for that specific call, I waited 48 minutes to get through to somebody. A consultant called Bridgette Sibanyoni promised me that the refund will be paid out. What a lie that turned out to be. Then came along a Nazley Samuels who sent me an email saying that she's looking into it. That was two weeks ago, yet no progress. I mailed her yesterday again yesterday to which I got this reply: Dear Valued Customer

Thank you for your email.

For all booking related queries, kindly call the below numbers for assistance.

BA/Comair - ***

kulula - ***

Kind Regards

Nazley

This after she promised to help, she's now another person bouncing me around.

Is British Airways so desperate for money that they are willing to stoop so low as to avoid people whom they owe money to? I can say that I am truly disgusted with them and I cannot believe that a company such as Discovery Health partnered with a pathetic company such as Comair. Covid-19 cannot be used as a constant excuse for your absolute lack of integrity. Man up and be honest with us. It's the least you can do after *****ing from us.