Theft at British Airways OR Thambo International

Absolutely DISGUSTED with the service I received from BA. A brand new Garmin smar****ch, still sealed in its packaging, was ****** from my suitcase on the 15/05/2021. I was flying from OR Thambo to King Shaka.

I complained about the situation to BA baggage claim and they just hid behind their terms and conditions and refused to assist me further. They did an "investigation" and they watched the camera footage at OR Thambo. They told me that they clearly saw my suitcase being taken of the conveyer belt, but refused to tell me why it was taken off and by who. If there was something suspicious about my baggage then it should have been searched in my presence.

They alledge that they did a search for my watch and found nothing at both airports, BA staff then asked me to report the case to SAPS. From all the reviews I have read on Hello Peter there seems to be a lot of theft that is not being addressed or taken seriously. Instead we are told by airlines that we should have taken the luggage insurance.

This is unacceptable because as a paying customer I shouldn't have to pay even more for peace of mind. We shouldn't have to worry about our luggage being tampered with. This is a violation of our privacy. Airlines should take this more seriously!