The worst PR and administrative method to tackle a crisis

The disaster that British airways through Comair could not manage with their airbuses being grounded. Their communication are the worst. They will not cancel the flights so we can get our refund. Instead they disappear from customer lines and desks and hide behind their shame. I honestly do not think they will ever obtain a booking from me. Highly disappointed. Even had to pay double the price of flights for last minute changes because they were not accommodating to tell us in advance that things are not looking good for the rest of the week.