The worse

I've never encountered such a high level of incompetence as I did with British Airways. I purchased a flight for my mother and niece from East London to Johannesburg for R1649 and they were confirmed. My mother then discovers ANOTHER transaction in the same account for the same amount, but the funds were not available and the transaction was marked as pending. The account in question belongs to Old Mutual, and the transaction was confirmed to be from British Airways. After no help over the phone We went to the airport to inquire and were greeted by the rudest staff their system was unable to pick up the query, and they referred us to customer service, where we had to wait for nearly an hour and 30 minutes. They only have one phone in use, and while we were waiting, we were informed that they needed to use the same phone to deal with another customer. Imagine? After telling them many times that they couldn't reverse a pending transaction, I was able to reach a supervisor named Bianca Buplooi, who told us we needed to call our bank to reverse the amount. We've now left the airport with no solution and will have to call the bank ourselves, return to them, and wait another two hours for assistance.