THE IDIOCY OF BRITISH AIRWAYS

Following email sent to Comair - "I write in total disgust with the negative customer services offered by British Airways. Your advice recently that flights were to be curtailed was an example of ineptitude and, quite frankly, stupidity. I was scheduled to return to Port Elizabeth from Cape Town on 12th July, and the period of time in giving advice of your action was such that it was difficult to get an alternative flight AND an expensive exercise. You then have the audacity to say that VOUCHERS would be provided, and THAT YOU WOULD NOT BE RESPONSIBLE FOR ANY ADDED EXPENSES IN THIS CURTAILMENT. Understand clearly that in order for me to use your VOUCHER, advice or sight of which I have not to date had, I would need to spend money in flying TO TO CAPE TOWN to achieve that absurdity. How dare you deprive clients of their hard earned cash, to keep your coffers somewhat fuller. I expect A FULL REFUND OF THE COST OF MY FLIGHT AGAINST THE ABOVE REFERENCE NUMBER WITHOUT FURTHER DELAY ..... This is part of their ridiculous response ...... "The British Airways ‘Book with Confidence’ policy will apply to all customers holding a valid ticket with British Airways (operated by Comair). You can change your travel dates online via Manage My Booking on ba.com or via your travel agent if you booked your travel through a Travel Agency"

Well guess what British Airways, the time for me to go to or from Cape Town is past, and I do not intend to INVENT the occasion simply to keep your books in balance. A FULL REFUND PLEASE.