1 reviews | Active since Oct 2023
The BA experience
The BA experience: i booked return flights on BA from Johannesburg to Paris, returning via Schipol. My experience is summarized below. Firstly i was not able to choose seats on my leg from Joburg to Heathrow due to some technical glitch. This meant that I would have to occupy the least favored seats on a 11 hour flight. The morning of my departure i was informed that there is a delay on this flight and that this meant that i would miss my connection to Paris. The delay was overnight and meant that I would miss all of my engagements for a whole day. After much effort from my side, we were moved to Lufthansa flights and arrived on time in Paris due to Lufthansa, not BA. On my return the BA flight from Schipol was 35mins late. This meant that i missed my connection flight from Heatrow to Joburg. After much effort from us, we could only be moved to an Ethiopian Air flight to Joburg with a stopover in Addis Ababa. I arrived in Joburg 7 hours later than originally booked and missed all of my meetings for this day. To add further insult to injury, my bags did not arrive and are still missing. BA is not able to assist. My original booking was for 4 BA flights, i ended up being on 2 Lufthansa flights, 2 Ethiopian air flights and one 45 min BA flight. Who knows if i will ever see my bag again. if you want a seamless experience, BA is not preferred.
