Thank you!

We are often very quick to complain about companies (generally with good reason) however, I would like to commend and thank BA lost baggage department at Cape Town Int. Airport. I flew on an Airlink flight into OR Tambo Airport and my equipment was labeled for domestic transfer yet never boarded the flight to Cape Town. So what was essentially a SAA Airlink issue was actually managed and sorted by the efficient staff at BA, who kept me in the loop throughout my stressful 30 hours of not knowing if i would see my equipment again. I was also impressed at how despite the change of shifts at the office my case was seamlessly handed over to another staff member who would call to give me an update. Thank you again for your professional and friendly service. Adam