TERRIBLE SERVICE FROM BA

Good Day,

I have tried to contact your offices several times today – My boss was booked on a flight today that was delayed with NO communication regarding the delay, no sms, no email!

This is the 3rd or 4th time this has happened to him, due to the fact that I cant get hold of you telephonically as I have been trying for hours, please can you ask someone to contact me regarding this matter urgently as this type of service from BA is totally unacceptable!