Terrible Service -

I booked flights on British Airways 6 months ago for a flight in November. British Airways changed the times of both the outward and return leg of the flights on numerous occasions such that the new times were not suitable for my trip. My only option was too cancel and book with another airline at additional expense. In order to cancel I needed to phone them, which was difficult as there was always a message saying due to increased call volumes, answering times are longer than normal. Eventually after waiting at least 30 mins for a consultant and a further 30 mins of discussion, I was able to cancel. British Airways then had the cheek to email me after the call to say there was a problem with my booking and I must call them to discuss, and that they are unable to correspond via email. This was over two weeks ago and I have still to receive my refund. .