Terrible Service

On the 09 Dec 2021 we got bad/worse/terrible customer service from the lady called Chemishka Naidoo from British Airways King Shaka International airport we came to the airport at 19:20 and the flight was leaving at 19:45 to JHB the lady pulled a rank on us and she refuse to let us board with the flight telling us we are late and she didn't care as she was insisting that we are late and she did even try to assist us her service was bad with i don't care attitude i will never use British airways today I was shown the money paid for the flight is nothing to them they don't need my money I was already checked in online my flight ticket is ref is UCRYVJ I was left stranded as i had to for another ticket for tomorrow afternoon. Clearly they don't care about their customers at all and what makes me mad is that they sent us the email moving our flight departure time from 18:50pm and it was moved to 19:45pm