1 reviews | Active since Dec 2013
Terrible Service!!!!
My flight was scheduled for 6:20am on Friday, 7th August 2015, from Jhb to Durban. I received a sms to say my flight was delayed to 9:40am. I arrived at the gate only to find out there was a further delay and the flight was expected to depart Johannesburg at 10:35am. I only left Johannesburg at 11am arriving in Durban almost 6 hours later than what I was expected to arrive. I had a function to attend on this day but I missed most of this event, which was extremely disappointing for me.My return flight to Johannesburg was scheduled for Monday, 10th August 2015, at 4:10pm. I arrived at the BA counter at 2:30pm, only to find out that the flights have been overbooked and that there is no space on the flight for me. After waiting over 1 hour and 30 minutes the BA consultant tells me that there is a seat available. I got my boarding pass at 4pm. I had to run to the boarding gate just in time to catch my flight.This entire experience has been very frustrating and extremely disappointing. I even called the BA agent on Monday before my flight to check if there were any delays but she told me there were no issues. I have sent this message numerous times to BA but I still have no response.
Thank you for your post.
Flight BA6205/07 August 2015 was delayed for 4hours22minutes. In the case of the further delay at the boarding gate, no notification was sent as most of our passengers were at the airport already and would have been advised of this delay by either the airport public system announcement or by the boarding staff.
Although we have a dedicated team monitoring our flight levels, on some occasions, we are not able to provide the passenger with a confirmed seat immediately during the check-in process as per your experience.
In your post you advised that you have sent your message numerous times to BA without any response-an alternative is to use the Comair Customer Relations email address ***.
I trust that with your next Comair flight, we will meet your expectations.
Regards.
David
Thank you for your post.
Flight BA6205/07 August 2015 was delayed for 4hours22minutes. In the case of the further delay at the boarding gate, no notification was sent as most of our passengers were at the airport already and would have been advised of this delay by either the airport public system announcement or by the boarding staff.
Although we have a dedicated team monitoring our flight levels, on some occasions, we are not able to provide the passenger with a confirmed seat immediately during the check-in process as per your experience.
In your post you advised that you have sent your message numerous times to BA without any response-an alternative is to use the Comair Customer Relations email address ***.
I trust that with your next Comair flight, we will meet your expectations.
Regards.
David