Terrible service

<p>I searched for British Airways on Facebook, it does not allow me to review my experience... I wonder why! My parents came to JHB to visit me from PE on holiday, They were supposed to fly at 11:10 AM today, We were at OR Tambo at 9 AM so we were not late and in the queue to check in at 10:20. ( 45 minutes prior to departure) By the time we got to the desk the lady said check in was closed and that they had missed their flight at 10:30. She was unhelpful unapologetic and utterly rude. She wrote the times down as she knew it would be a complaint. At 10:45 after a few phone calls, said we were 15 minutes late and had to book 3 new tickets. After a lengthy fight, we went to guest services where we got a cancellation penalty price of R 1180.00 per person. Eventually we decided that it was important that they travel back today as my brother needed to prepare for going back to school on Monday. We had called a supervisor who then helped us get my parents on the plan at 12:10 After an altercation with him and his child-like, unprofessional behavior of interrupting us and basically saying we were not in the line at that time. as it had not taken off yet. They were allowed to board but they had to leave their baggage in JHB. My parents communicated with me from the aircraft via whats-app. They received notice that the engine was not in working order and they would disembark and receive a free Wimpy meal as the next flight was at 3;40 PM. After which I tried to get their baggage onto the next plane. At the customer service desk, The lady complained that she had been sitting for hours and refused to help anyone as she needed the loo, but continued to sit at her computer. The other staff were pouncing around in the background laughing and joking, but as they spoke to us, immediately turned sour. They only landed in PE at 6 PM, which means they left roughly around 4:30 PM. This customer service is terrible! You pay thousands of rands, to deal with long faces, who interrupt you, while you are speaking and basically call you a ****. I completely understand for safety reasons the reason they ha to change plans and fly at 3;40 PM, but to only leave at 4:30 without answers is absolutely unacceptable. I want answers and an apology from the airline, this is pathetic and I will never fly with them again, nor will it be in my recommendations</p>