Terrible delays without any notifications!

16 September 2021 I booked a return flight online via vitality on kulula.com

When I arrived on 22 December 2021 at King Shaka International for my 10:30 am departure flight to cape town it was delayed by two hours. Nobody from Kulula, British airways or Comair informed me upfront about any flight changes via SMS, phone or email. The Kulula and British Airways booking reference number were exactly the same as the first ticket I ordered on 16 Sept. At my arrival, the departure time changed from 10:30 am to 12:30 pm, delaying a cape town meeting.

The day before my next return flight on 5 January 2022 to King Shaka International I decided to try and contact Kulula upfront so that Comair don't delay another flight. After 25min of phoning and waiting online for the assistance they said I must phone British Airlines. After more waiting delays I finally gave my reference number to a British Airways assistant. They said my flight changed again from 13:20 pm to 19:00 pm! They cannot say why and give me any answers. I only get apologies all the time.

Comair, Kulula and British Airways... thanks for starting my new year on a bad note!

Regards Johan