Terrible Call Centre Service

<p>I called at 4:30pm Monday 30th Jan to make a booking through the call centre as the booking is for my children flying alone. I called and enquired regarding flights. I then asked to be put through to Vitality to make the booking. Got put through and the system went down. She seemed unsure of what to do next so put me on hold. I held for a VERY long time, and then got cut off as i went back to the call centre menu. I then called again to be put through to Vitality bookings and was put on hold again. Some one picked up and then put me on hold, and then immediately she cut me off. I called a THIRD time and the operator heard my story and gave me the direct number. I called IMMEDIATELY, now 17:05pm and the office was closed. I called a 4th time to speak to a supervisor, got put on hold for another minute or so to be told the supervisor has left and no one can help me. Disgusting service. I am so disappointed in your call centre.</p>