Taken money with out providing service.

I have used Comair before and received normal service. However this time the operator/travel assistant has taken my proof of payment and not sent through the confirmation. I have waited on the phone for over 2 hours and sent through countless emails and yet to receive any helpful assistance as well as the confirmation. I made the payment over 4 days ago. This is terrible service and makes me think that Comair is *****ing money from clients. On a number of occasions as soon as the consultants answers the phone before I have even said hello they have put the phone down.