****** luggage

<p>My name is William Scott</p> <p>I was on flight BA 6414 on the 17th of Sep 12:20. After checking in my luggage I left for boarding. My KWay hiking jacket of R1500 was ****** out of my bag. This mens I have no warm jacket for the rest of my trip which is a big inconvenience to me! I need someone to acknowledge this and take responsibility!</p> <p> </p> <p> </p>