****** item and no feedback after 4 weeks!!!

I am utterly disappointed and shocked at the disgusting customer service and protection of goods by BA. I was recently on a flight from Durban to Cape Town where I had my camera in my baggage and locked with a travel lock. When I landed in Cape Town, I noticed that my lock had been broken and my camera ******.

I reported this immediately to BA and was given a case reference. Since then (over 4 weeks ago) , I have called three times following up on the investigation and they said they are still looking in to it. Not once have a received a call apologizing or for confirmation of them looking in to the case.

I had important photos from a family trip where we had done a pregnancy shoot and I have lost all those photos. It would take a long time for someone to break a lock and ***** a camera out of a bag and so I ask myself, why has this taken 4 weeks without feedback for them to check the CCTV camera and catch the culprit. One of the culprits is clearly the person scanning my bag and the other culprit would have taken my bag.

Shocking customer support!!!! Do you not have sympathy for your clients and just brush these issues aside as if they didn't happen????