KI
Kathy I
1 reviews | Active since Feb 2015
05 Mar 2015, 08:36
Still Awaiting feedback
Hi Fazila<br> <br> <br> Please can I have feedback as to when will I be reimbursed.....I have not heard anything from you since your last feedback.<br> <br> I am glad you agreed about the 15 minutes rule, kindly can BA ensure that ALL their staff at OR Tambo are aware of this as well that they actually practise this diligently and CONSISTENTLY, not just when they are in a good mood or when it suits them to do so.<br> <br> Thank you<br> <br> <br> <br>
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British Airways Comair's replyOfficial
05 Mar 2015, 09:17Hello Ryu,
Thank you for your post.
I have investigated your feedback and have had a look at all correspondence between yourself and Fazila as well as the reports from OR Tambo airport . In the event that a passenger misses their flight, a payable fee would be paid in order for further travel . The amount paid in was for the change in booking as well as the difference in fare, therefore a refund cannot be processed as requested .
Regards
David
Thank you for your post.
I have investigated your feedback and have had a look at all correspondence between yourself and Fazila as well as the reports from OR Tambo airport . In the event that a passenger misses their flight, a payable fee would be paid in order for further travel . The amount paid in was for the change in booking as well as the difference in fare, therefore a refund cannot be processed as requested .
Regards
David
British Airways Comair's reply05 Mar 2015, 09:17
Official
Hello Ryu,
Thank you for your post.
I have investigated your feedback and have had a look at all correspondence between yourself and Fazila as well as the reports from OR Tambo airport . In the event that a passenger misses their flight, a payable fee would be paid in order for further travel . The amount paid in was for the change in booking as well as the difference in fare, therefore a refund cannot be processed as requested .
Regards
David
Thank you for your post.
I have investigated your feedback and have had a look at all correspondence between yourself and Fazila as well as the reports from OR Tambo airport . In the event that a passenger misses their flight, a payable fee would be paid in order for further travel . The amount paid in was for the change in booking as well as the difference in fare, therefore a refund cannot be processed as requested .
Regards
David