Spoiled vacation:(

<p>We booked a flight via BA 6311 on 6/1/2017 from Cape town to Durban...we wanted BA as believe that is the best airflight service seeing that this was the first time my fiance and his daughter fly as well. I would have liked to show them the excellent crew, service and have them enjoy the meal that you get on boared as well. Our flight was suppose to departure 9:15. After the flight we booked a service delivery to the harbour/port to cruise back on the MCS Sinfonia - we have paid for easy emarked tickets of another R250 so that we dont have to stand in lines. </p> <p>I have gone on-line and inlcude my cell number and details so that according to the website I will be kept updated of any delays - when we got at the airport at 7:00 and booked in the lady informed us that the flight was delayed with 2 hours..up till now I have not yet received any sms from BA to inform me of the delay! Then we decided to go the Khulala flight seeing that the lady said the other flight maight be delayed further. We struggled to change our tickets - the staff wont very helpfull - the supervisor informed us she was just waiting to get of duty. She confirmed to us that our flight was changed after how many standing in the rows again and that our luggage will be on the earlier flight as well. </p> <p>Upon arrival in Durban our luggage was gone and the service lady said it is most probably still on the original flight. We had to wait another two - three hours for our luggage. We had to rush to the port and by seconds missed the boat! Upon arrival at the port the ppl told us it has been closed and me missed the boat...then luckily for us one lady of the MCS said if we can ran, we can still board - we had to run to the boat. We missed the whole upfront show, greeting etc. BA had basically ruin our first day of our trip. They have ruined the first flight experience of my companions, they were not friendly and helpfull. They promised stuff that did not happen - at least we made the boat otherwise this few days would have been a total disaster!</p>