Sitting at the airport with no information or support

<p>On July 16 2016 our 15:45 flight from OR Tambo to Port Elizabeth delayed. Looooong queue after only being informed by SMS at 14:34. Only one person working behind desk. Called the number given in the SMS and the help desk was both uninformed and unhelpful. When eventually we got our tickets we were ..told that vouchers would be issued at the gate. We duly traipsed down to the gate to find no-one knew about vouchers. The staff member called the manager who failed to make an appearance, after which the gate number changed. We then went to the BA lounge which refused us entry and could also not track down the responsible manager. Eventually told to go to Wimpy and "east something" and show our boarding pass. Still no contact with a Comair/BA manager. It is rumoured that the delay of over four hours was caused by a "technical fault" on an 11:15 flight. Any airline which cannot get itself organised on a slow Saturday by 15.45 should have its licence reviewed.</p>