Shockingly poor service

On 04/04l I booked a ticket through Vitality Rewards on Kulula/BA/Comair (you try figure which brand you are actually dealing with!!!) online. Right at the end I get a Proxy Server error that I cannot progress further from, so I start again from scratch, only to get to the same point with the same error. Just before I try for a third time, I receive email confirmations that the bookings have in fact been successful, and of course I've been charged twice. Now to try and get the duplicate ticket cancelled and refunded!!! 05/04 - call to \Special Projects\"