Shocking Service from British Airways

Hi there

Thought I should share our terrible experience with British Airways.

In November 2019 we started planning a Trip from South Africa to UK.

We paid our tickets via a Travel Agency and were planning to go in May 2020. Then Covid-19 hit, and all travel was suspended.

We obviously went into a Frenzy trying to figure out what is next and what will happen to our tickets that we've purchased.

The travel agent contacted British Airways and they confirmed that we will get a voucher, which is valid until September 2023.

So, a few years later and we are ready to go to UK, now British Airways is stating our vouchers are too old to use for our new flights and we should pay for the tickets again and afterwards they will refund us.

I am very upset with this; they've had my money for years and I couldn't save it in my own account for interest etc. Now I should first pay them again and hope I get a refund?

Shocking!